Privacy Policy

For english information scroll down.

Data protection

Introduction and general information
Thank you for your interest in our website. The protection of your personal data is very important to us. Below you will find information on how we handle your data that is collected when you use our website. Your data is processed in accordance with the statutory provisions on data protection.

Responsible body within the meaning of data protection law
solotwin
Berlin
info@solotwin.de

Definitions
Our privacy policy is intended to be simple and understandable for everyone. In this privacy policy, the official terms of the General Data Protection Regulation (GDPR) are generally used. The official definitions are explained in Art. 4 GDPR.

Data processing by visiting our website
When you visit our websites, it is technically necessary that data is transmitted to our web server via your Internet browser. The following data is recorded during an ongoing connection for communication between your Internet browser and our web server:

Date and time of request
Name of the requested file
Page from which the file was requested
Access status
Web browser and operating system used
(Full) IP address of the requesting computer
Amount of data transferred

We collect the data listed to ensure a smooth connection to the website and to enable users to use our website comfortably. The log file is also used to evaluate system security and stability as well as for administrative purposes. The legal basis for the temporary storage of the data or log files is Art. 6 Para. 1 lit. f GDPR.

Contact form and contact via email
If you send us inquiries via the contact form or email, your details from the inquiry form or your email, including the first and last name and salutation you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. Providing an email address is required for contact details; providing your name and telephone number is voluntary. We will never pass on this data without your consent. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 Para. 1 lit. f GDPR and, if applicable, Art. 6 Para. 1 lit. b GDPR, provided that your inquiry is aimed at concluding a contract. Your data will be deleted after your inquiry has been processed, unless there are statutory retention periods to the contrary. In the case of Art. 6 Para. 1 lit. f GDPR, you can object to the processing of your personal data at any time.

Google Analytics
Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called cookies. These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. We only use Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area, which can prevent it from being personally identifiable. Google Inc., based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

The processing is carried out in accordance with Art. 6 (1) (f) GDPR and Section 15 (3) TMG on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The Google Analytics terms of use and information on data protection can be accessed via the following links: http://www.google.com/analytics/terms/de.html and at https://www.google.de/intl/de/policies/.

You can prevent cookies from being saved by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl=de.

Clicking on the following link prevents Google Analytics from collecting data by setting a so-called opt-out cookie: Deactivation of Google Analytics
Information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Cookies
Our website uses cookies, which are stored by the browser on your device and which contain certain settings for using the website (e.g. for the current session). Cookies are used to make our service more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called session cookies, which are automatically deleted when you close the browser. Other cookies remain stored on your device until you delete them or the storage period expires. These cookies enable us to recognize your browser the next time you visit.

Cookies are sometimes used to simplify website processes by saving settings (e.g. keeping options that have already been selected available). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Paragraph 1 Letter b GDPR either to execute the contract or in accordance with Art. 6 Paragraph 1 Letter f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. The cookie settings can be managed for the respective browsers using the following links.

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehne
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

You can also individually manage the cookies of many companies and functions used for advertising. To do so, use the corresponding user tools available at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices Most browsers also offer a so-called "Do-Not-Track function" with which you can indicate that you do not want to be "tracked" by websites. When this function is activated, the respective browser informs advertising networks, websites and applications that you do not want to be tracked for behavioral advertising and the like. Information and instructions on how to edit this function can be found under the following links, depending on the provider of your browser:

Google Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=de
Mozilla Firefox: https://www.mozilla.org/de/firefox/dnt/
Internet Explorer: https://support.microsoft.com/de-de/help/17288/windows-internet-explorer-11-use-do-not-track
Opera: http://help.opera.com/Windows/12.10/de/notrack.html
Safari: https://support.apple.com/kb/PH21416?locale=de_DE

In addition, you can prevent the loading of so-called scripts by default. NoScript allows JavaScripts, Java and other plug-ins to be executed only on trusted domains of your choice. Information and instructions on how to edit this function are available from your browser provider ( e.g. for Mozilla Firefox at: https://addons.mozilla.org/de/firefox/addon/noscript/). Please note that deactivating cookies may limit the functionality of this website.

Data transfer and recipients
Your personal data will not be transferred to third parties, unless

if we have explicitly pointed this out in the description of the respective data processing.
if you have given your express consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR,
the disclosure is necessary to assert, exercise or defend legal claims pursuant to Art. 6 (1) sentence 1 lit. f GDPR and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
in the event that there is a legal obligation to disclose data pursuant to Art. 6 (1) sentence 1 lit. c GDPR and
insofar as this is necessary for the processing of contractual relationships with you in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR.

We also use external service providers to carry out our services, whom we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly monitored by us. If necessary, we have concluded order processing agreements with them in accordance with Art. 28 GDPR. These are service providers for web hosting, sending emails, maintenance and servicing of our IT systems, etc. The service providers will not pass this data on to third parties.

Data security
In accordance with Art. 32 GDPR, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of processing as well as the varying likelihood of occurrence and severity of the risk to the rights and freedoms of natural persons. This website uses SSL encryption for security reasons and to protect the transmission of confidential content.

Duration of storage of personal data
The duration of storage of personal data is determined by the relevant statutory retention periods (e.g. from commercial law and tax law). After expiry of the respective period, the corresponding data is routinely deleted. If data is required to fulfill or initiate a contract or if we have a legitimate interest in continuing to store it, the data will be deleted if it is no longer required for these purposes or if you exercise your right of withdrawal or objection.

Your rights
Below you will find information about which data subject rights the applicable data protection law grants you vis-à-vis the controller with regard to the processing of your personal data:

The right to request information about your personal data processed by us in accordance with Art. 15 GDPR.
In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details.

The right to request the immediate correction of inaccurate or incomplete personal data stored by us in accordance with Art. 16 GDPR.

The right to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.

The right to request the restriction of the processing of your personal data pursuant to Art. 18 GDPR if you contest the accuracy of the data, the processing is unlawful but you refuse to delete it and we no longer need the data, but you require it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Art. 21 GDPR.

The right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller in accordance with Art. 20 GDPR.

The right to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of the federal state in which we are based or, if applicable, the supervisory authority of your usual place of residence or place of work.

Right to revoke consent granted in accordance with Art. 7 Para. 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

Right to object
If your personal data is processed by us on the basis of legitimate interests in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided this is done for reasons arising from your particular situation. If the objection is directed against the processing of personal data for the purposes of direct advertising, you have a general right of objection without the need to state a particular situation.

If you would like to exercise your right of withdrawal or objection, simply send an email to info@solotwin.de.

External links
Social networks (Facebook, Twitter, Xing etc.) are only integrated into our website as links to the corresponding services. After clicking on the integrated text/image link, you will be redirected to the respective provider's website. User information is only transferred to the respective provider after redirection. For information on how your personal data is handled when using these websites, please refer to the respective data protection regulations of the providers you use.

Subject to change
We reserve the right to adapt or update this privacy statement if necessary in compliance with the applicable data protection regulations. In this way, we can adapt it to the current legal requirements and take into account changes to our services, e.g. when introducing new services. The most current version applies to your visit.

This privacy policy was created by www.datenschutzexperte.de

Status of this privacy policy: 11.09.2018

Information in English ----------------------------------

This Privacy Policy describes how www.solotwin-shop.de (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and Shirtigo.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers paypal ), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and Shirtigo.

Customer support information

Examples of Personal Information collected:
Date and time of the request
Name of the requested file
Page from which the file was requested
Access status
Web browser and operating system used
(Complete) IP address of the requesting computer
Amount of data transferred
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: Shirtigo.de

Minors

The Site is not intended for individuals under the age of 18 . We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy .
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We also use Shirtigo.de as a fulfillment service

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en .You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
[INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising by:

FACEBOOK- https://www.facebook.com/settings/?tab=ads
GOOGLE- https://www.google.com/settings/ads/anonymous
BING- https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/ .

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Legal basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to provide our services.

Cookies Necessary for the functioning of the store

Surname	Function
_away	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Surname	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org .

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

solotwin | Yvonne Balke, Binzstrasse 47A, 13189 Berlin, Germany

Last updated: 1.10.2020

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

WOMEN

MEN

Poster